IronstoneIronstone/IS-01
Ticket
Members press a button — or answer a few dropdown questions — and get a private channel with your support team. Priced options turn the ticket into an order you confirm by hand.
- Setup
- /ticket setup
- Panel options
- Up to 25
- Status
- Ready
Only you can see this
What it does
Everything a support desk in Discord needs.
Templates
Each kind of ticket gets its own category, support roles, naming pattern, welcome message, and open-ticket limit per member.
Guided flows
A chain of dropdown questions before the ticket opens. Each answer leads to another question or opens a specific template.
Orders
Give a flow option a price and the ticket becomes an order: order ID, payment instructions, and a status your staff confirm.
Claiming
A staff member claims a ticket so others know it's handled. Templates can require a claim, and drop it when the ticket closes.
Transcripts
Closing locks the channel; deleting it saves a plain-text transcript to your archive channel. Staff can also save one any time.
Logging
Opened, claimed, unclaimed, closed, reopened and deleted — every action posted to one log channel, if you want it.
Orders
The path a member picks becomes the order.
Product, plan and payment method come from the dropdown answers. The option with a price sets the total; the payment-method option supplies the instructions, with {price} and {order_id} filled in.
- Member clicks I've paid → status moves to Reported
- Staff click Mark as paid → status moves to Paid
- Nothing is charged by the bot — you confirm the payment yourself
@mert @Support
Web panel
Build flows by editing the message itself.
The panel at panel.ironstone.cc runs inside the same bot, on the same data. Sign in with Discord — only server owners and Administrators can change a server's settings.
- The flow editor shows each step exactly as Discord will
- Templates, panel buttons, appearance and logging in one place
- A ticket list with status, claimer and payment state
| Panel page | What you do there |
|---|---|
| Setup | Pick the channel the panel is posted in. |
| Templates | Category, roles, welcome message, form questions, claim rules. |
| Flows | Dropdown steps, prices and payment instructions. |
| Buttons | What's on the panel: tickets, flows, messages, links. |
| Customize | The panel embed's title, text, colour and images. |
| Logging | Where ticket activity is posted. |
| Tickets | Every ticket, with status and payment state. |
| Docs | How all of the above fits together. |
Setup
Running in about a minute.
-
Add Ticket
It asks to view channels, send messages, read history, attach files, and manage channels and messages — enough to create and clean up ticket channels.
-
Run
/ticket setupChoose the panel channel, ticket category, transcript channel, and a support role or user. That becomes your first template.
-
Members open tickets
One click creates a private channel and mentions your staff. Add more templates and flows from the panel whenever you like.
To have a support role pinged when a ticket opens, set that role to mentionable in Discord's role settings.
Reference
Commands and requirements.
| Command | What it does |
|---|---|
/ticket setup | Configure the system and send the panel. |
/ticket panel | Send a fresh panel using the saved settings. |
/ticket settings | Show the current settings. |
/ticket customize | Change the panel's look through a guided menu. |
/ticket button add | Add a panel option — a ticket, a flow, a message or a link. |
/ticket button remove | Remove a panel option. |
/ticket button list | List the panel's current options. |
| Spec | Detail |
|---|---|
| Who can configure | Server owner and Administrators — in Discord and in the panel. |
| Who sees a ticket | The member who opened it, the template's support role or user, and admins. |
| Payments | Display and manual confirmation only. The bot never takes money. |
| Panel sign-in | Reads your Discord identity and the servers you manage. Sessions live in memory, so you sign in again after a restart. |
Pricing
$5 a month.
Same price in dollars or euros, before VAT. Pay for as many months as you need.
$5 / €5 per month + VAT
Pick how many months you want and pay once, in dollars or euros. VAT is added at checkout where it applies. No subscription — nothing renews on its own.
- Hosted for you
- Unlimited tickets
- Web panel included
- Buy more months any time
| Length | USD | EUR |
|---|---|---|
| 1 month | $5 | €5 |
| 3 months | $15 | €15 |
| 6 months | $30 | €30 |
| 12 months | $60 | €60 |
Questions
Before you add it.
Can different buttons open different kinds of tickets?
Yes. Each button or dropdown option points at its own template — own category, roles and welcome message — or at a flow that asks questions first.
Does Ticket process payments?
No. It shows the price and your payment instructions, and tracks an Awaiting → Reported → Paid status. You check the payment yourself and press “Mark as paid”.
Can a member have more than one ticket open?
Each template allows one open ticket per member by default. The limit, and which roles can bypass it, is set per template — and a member can have tickets from different templates open at once.
What happens when a ticket is closed?
The channel is locked, not deleted, so staff can reopen it. When it's deleted, a transcript is saved automatically; staff can also save one at any point.
Who can use the web panel?
Anyone can sign in with Discord, but a server's settings are only available to its owner and Administrators — the same rule the slash commands follow.